We are here to help

Which devices can I use?
Our app is compatible with the iPhone (5, 5c, 5s, 6, and 6 Plus) and ipad. The app does not support Apple TV.
Our app is also available for Android fones and tablets and also for Amazon devices.

Problems with download?
Since we have a lot of music in the app, the download may take some time ...
Please make sure you have a good connection to the internet and make sure you have enough memory on your device.
If you have problems in downloading the app, this may be a store issue.
For iOS devices you should plug your device into your computer and sync it to iTunes (restarting the download).
For Android please follow the support for Android devices.

Problems in using the app?
After successful download you start the app by clicking on the moving image.
If the app crashes please restart the app according to your device.
Please make sure you have the latest version of the app (last update)

Contact in the case of trouble?
If you have any problems with our app, please write us at support@firstconcert.com.
In case of technical problems please tell us which device you’re using.
We’ll help you as soon as possible.

Please send an email to: support (at) firstconcert.com

App für Kinder - Entdecke Musik